Shipping and Returns

At Serene Reverie, we believe your experience should be as seamless and soothing as the scents we create. Below you’ll find all the details on shipping and returns—delivered with care, always.

Shipping Information

Processing Time:

Orders are carefully prepared and shipped within 2–3 business days. You’ll receive a confirmation email once your order is on its way.

Shipping Rates:

We offer flat-rate and free shipping options depending on your location and order total. Shipping costs will be calculated at checkout.

Please note: delivery times are estimates and may vary due to courier delays beyond our control.

Returns & Exchanges

We want you to love your Serene Reverie experience. If something isn’t right, we’re here to help.

Change of Mind:

Due to the nature of our products, we can only accept returns on unused and unopened items within 14 days of delivery. Return shipping is the responsibility of the customer.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us within 5 days of delivery. We’ll make it right—either by replacing the item or offering a refund.

How to Start a Return

Please email info@serenereverie.co.za with your order number, reason for return, and any relevant photos (if applicable). We’ll guide you through the next steps.

Additional Notes

• Refunds are processed once we receive the returned item in its original condition.
• Original shipping charges are non-refundable.
• Sale or promotional items are final sale.

Thank you for choosing Serene Reverie.
Your calm, cared-for experience is our priority.