Frequently Asked Questions
How long will my order take to ship?
All orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.
How long does delivery take?
- Local orders: 2–5 business days
- International orders: 7–14 business days (may vary)
We’ll keep you updated every step of the way.
What are the shipping costs?
Shipping is calculated at checkout. We are working on increasing the shipping options.
Can I return my order?
Yes—unused and unopened items can be returned within 14 days. Return shipping costs are the customer’s responsibility.
What if my item is damaged or incorrect?
Please email us at info@serenereverie.co.za within 5 days of delivery. We’ll make it right with a replacement or refund.