Privacy Policy
At Serene Reverie, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
1. What We Collect
When you browse our website or place an order, we may collect the following information:
- Your name, email address, and shipping address
- Billing information and payment method (handled securely via third-party payment processors)
- Order details and purchase history
- IP address and browsing behaviour on our website
2. How We Use Your Information
We use your information to:
- Fulfil and ship your orders
- Communicate with you about your purchase
- Respond to customer service inquiries
- Send occasional emails with updates, offers, or new product releases (only if you’ve opted in)
- Improve the user experience on our website
3. Sharing Your Information
Your privacy is important. We do not sell or rent your personal data. We may share limited information with trusted service providers for the purpose of:
- Payment processing
- Shipping and delivery
- Email communication (if subscribed)
- Website analytics and optimization
These providers are contractually obligated to protect your data.
4. Cookies
We use cookies to enhance your browsing experience, understand website traffic, and personalize content. You can disable cookies through your browser settings at any time.
5. Email Communication
If you’ve opted in to receive updates from Serene Reverie, you may unsubscribe at any time using the link in our emails. We respect your inbox and your boundaries.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. To do so, please contact us directly at info@serenereverie.co.za
7. Data Security
We implement appropriate technical and organizational measures to protect your information. While no method is 100% secure, we strive to ensure your data is treated with care and confidentiality.
8. Contact Us
If you have any questions about this Privacy Policy, please reach out to us:
Email:Â info@serenereverie.co.za